Frequently Asked Questions (FAQs)

―　Aiiku Hospital　―

Is there parking available at Aiiku Hospital?
While we don't have our own parking facility, patients can use the Minato Park Shibaura Underground Parking adjacent the hospital.
Learn more about Minato Shibaura Underground Parking
Are there any shops or restaurants in the hospital?
Yes. There is a shop and a restaurant with a panoramic view on the 9th floor.
*Restaurant Hours: Monday – Friday 11:00 a.m. - 3:00 p.m. (Closed on weekends and holidays)
How long does it take to travel from Aiiku Clinic to Aiiku Hospital?
It takes approximately 45 minutes by public transportation or about 15 minutes by taxi.
Is there a shuttle bus service between Aiiku Hospital and Aiiku Clinic?
No. We do not operate a shuttle bus service. Please use public transportation.
I would like to visit a patient. Are there specific visiting hours?
Visiting hours are from 1:00 p.m. to 8:00 p.m. Please collect a security card from the 1st floor reception desk.
*Children under elementary school age are generally not allowed to visit patients.
Learn more about visitor guidelines

―　Aiiku Clinic　―

Is there parking available at Aiiku Clinic?
Yes. Aiiku Clinic offers an open parking area in front of the clinic entrance.
Are there any shops or restaurants at Aiiku Hospital?
No. There are no shops or restaurants available at Aiiku Clinic.

―　About Medical and Childbirth Administrative Procedures　―

Can I have the “Physician/Midwife Certification” section of the Maternity Allowance or Childbirth Lump-Sum Allowance application form filled out?
● For inpatients: Please submit the forms to the ward concierge.
● For discharged patients: Visit the 1st-floor Admission/Discharge desk during reception hours (Monday – Friday 8:30 a.m. to 4:30 p.m) with your documents. Processing takes about 10-15 minutes.
● For mailing requests: Please contact the Aiiku Hospital Admissions Office.
How do I request a medical certificate for an insurance claim?
Please bring a medical certificate form to either 1st-floor Reception, or 2nd-floor Admission/Discharge desk.
We will contact you once the certificate is completed. To receive your document, you will need to visit in person to review it and make payment.
For mailing requests: Please contact the Aiiku Hospital Admissions Office.
Are there any procedures that need to be done in advance if I wanted to apply for the Direct Payment System?
No prior procedures are required. After your delivery, our concierge will visit your room to explain the application process.
Regarding the guarantor on the Hospital Admission Agreement form—who qualifies as a guarantor?
A guarantor must be someone who:

● Is financially independent
● Is able to make payments if needed
● Has verified identity
Example: Relatives or friends who do not reside with you.

All guarantor signatures must sign be original; proxy signatures are not accepted.

* Spouses on long-term work assignments away from home (単身赴任) or parents living in the same household are NOT eligible for a guarantor.

―　Online Scheduling　―

＜Creating your account＞

I'm a new patient. How do I make an appointment without a patient ID number?
First-time patients can make an appointment by phone at 03-6453-7311 ( reception hours: Monday–Friday 9:00 a.m to 4:00 p.m.).
What if I don't receive a password after user registration?
Please check the following:

  1. 1. Spam Filter Settings:

    Your email provider may be filtering messages as spam. Please allow emails from “yoyaku_aiiku@aiiku.net” in your email settings and try using the “Reset Password” option on the login page.

    *Contact your mobile carrier for instructions on allowing specific email addresses.

  2. 2. Incorrect Email Address

    You may have registered an incorrect email address. If so, you will not be able to schedule appointments online. Please visit the hospital reception desk to verify your registered email address.

    * To protect patient information, our online scheduling system does not allow multiple user registrations or changes to account information over the phone.
    For urgent appointments, please call 03-6453-7311 (Monday–Friday 9:00 a.m. to 4:00 p.m.).

What if I'm having trouble with registration?
Your registration details may not match your existing hospital records. Please visit the hospital reception desk to verify your information.

＜Scheduling Appointments＞

How do I make an appointment for pediatrics?
For pediatrics, an appointment is not required except for specialized outpatient clinics. Please visit the hospital during reception hours.
Learn more about Pediatric Services
Can I book an appointment for today?
No, our online scheduling system does not allow same-day appointments.
I can't change or cancel my appointment.

Changes or cancellations might be restricted for the following reasons:

  1. 1. Past the modification deadline (11:59 p.m. the day before)
  2. 2. Multiple appointments scheduled for the same day
  3. 3. Doctor has added or modified orders for your appointment
  4. 4. Appointment was made by phone or in person at the hospital
    For urgent appointments, please call 03-6453-7311 (Monday–Friday 9:00 a.m. to 4:00 p.m.)
How can I confirm my appointment?
You can check your appointments by logging into the online scheduling system. An automatic email reminder will be sent the day before your appointment.
Who will be my doctor if I book an appointment with a "substitute doctor"?
You can check the Service Updates and Schedule Changes table.
View Service Updates and Schedule Changes

＜Others＞

How do I change my email address?
Log into the online scheduling system and select "Settings" to update your email address.
How can I make an appointment by phone?
Call 03-6453-7311 (Monday–Friday 9:00 a.m. to 4:00 p.m.)

―　Obstetrics　―

I find it more convenient to visit Aiiku Clinic in Minami-Azabu. How far along can I continue my prenatal checkups there?
You can continue your prenatal checkups at Aiiku Clinic until 32 weeks of pregnancy. After that, your prenatal checkups will be at the Aiiku Hospital.
I'm interested in prenatal testing. What should I do?
Aiiku Clinic offers prenatal genetic counseling.
Learn more about Prenatal Genetic Counselling
Can my partner or family member attend during my birth?
Yes. We allow one person (typically your partner or a family member) during delivery. For cesarean sections, only your partner is allowed.
Please note that for high-risk cesarean sections (such as placenta previa or emergency C-sections), attendance is not permitted to ensure mother and baby's safety.
Can I receive medical care after-hours or on weekends?
If you need urgent medical attention, please call Aiiku Hospital first for consultation. Current patients of Aiiku Hospital or Aiiku Clinic can receive after-hours care without an appointment. However, wait times may vary depending on symptoms.
In case of emergency, follow the instructions provided by the doctor over the phone. Please note that this is for urgent care only, not routine visits.
Where can I attend maternity classes and parenting classes?
● In-person "Hagukumi Class" (by appointment only)
● Online "Prepared Childbirth Class" (available for those who have registered for delivery at our hospital)
To access "Prepared Childbirth Class", please check the hospital notice or ask the reception desk.
For more information about "Hagukumi Class", please refer to the PDF file below.
Where can I get consultation for breast-related concerns?
Aiiku Hospital provides these services. Depending on your concerns, we will refer you to either Breast Care Center or Lactation Support. Please call to schedule an appointment.
Where should I have my one-month postpartum checkup?
Postpartum checkups are generally done at Aiiku Clinic. If your doctor has advised otherwise, you may need to visit Aiiku Hospital.
I'm planning to give birth in my hometown. Should I have my prenatal checkups in my hometown or at Aiiku Hospital?
We typically recommend having your checkups at Aiiku Clinic.
Can I request a specific doctor for my delivery?
Aiiku Hospital follows a whole-team approach, therefore we cannot accommodate requests for specific doctors during admission or delivery (including requests for female doctors).
Please note that outpatient doctors may change due to emergency surgeries or other circumstances. While our entire staff is committed to ensuring safe and comfortable deliveries, we cannot guarantee that female physicians will be available during delivery or emergency visits.
We appreciate your understanding in this matter.
What is the delivery admission deposit (¥200,000)?
Please refer to our Hospital Billing Guide
View Hospital Billing Guide
How is the delivery admission deposit (¥200,000) reflected in the hospital bill/receipt?
At the time of final payment, we deduct the ¥200,000 deposit from your total hospital and medical bills. Since the deposit receipt is collected at checkout, the final bill will not show the ¥200,000 deposit—only the remaining balance that you need to pay.
You can pay the remaining balance either at our payment counter or by bank transfer.