Healthcare Safety Management Office
- About About
- Services Services
"Prioritizing Patient Safety in Healthcare Delivery"
The Healthcare Safety Management Office works to protect the safety of all individuals in our hospital - patients, their families, visitors, and staff - by developing safety protocols, organizing medical safety training, and coordinating with various committees. We utilize an incident reporting management system to analyze "near-miss" events and prevent their recurrence.
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Healthcare Safety Management Structure
Our safety management structure consists of the Healthcare Safety Management Committee, which comprehensively oversees hospital-wide safety measures, the Risk Manager Conference comprising staff from all departments who review healthcare safety practices, and the Healthcare Safety Management Office.
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Incident Report Collection, Analysis, and Response
We maintain a system where staff report near-miss incidents through incident reports. Based on these reports, we develop preventive measures and improve procedures to prevent medical accidents.
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Medical Safety Protocol Development
We regularly review operational procedures to ensure they align with current medical practices, creating and implementing more efficient and safer protocols.
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Staff Education and Communication
To enhance individual safety awareness and promote hospital-wide safety culture, we conduct medical safety training sessions and safety awareness rounds, focusing on education and communication.
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Patient Consultation Services
At the Patient Consultation Desk on the first floor, we listen to consultations and opinions from patients and their families. If you have any concerns or notice anything, please feel free to stop by. We will use your feedback to help improve hospital services so that everyone can receive safe and secure medical care.
◎Hours of Operation
9:00–16:30
(Closed on Saturdays, Sundays, national holidays, the New Year holidays, and the hospital anniversary day on March 13)◎Services
Consultation regarding outpatient visits
Concerns regarding hospitalization and outpatient care
Concerns about medical expenses and use of welfare systems
Other opinions, questions, and requests◎Person in Charge
Administrative Director◎Consultation Staff
Depending on the nature of the inquiry, appropriate staff members (nurses, social workers, administrative staff, etc.) will respond.*All consultation content is kept strictly confidential.
*We take appropriate care so that patients are not disadvantaged as a result of their consultation.
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Opinion Boxes
Located on each floor of inpatient and outpatient areas (opened every Monday). Responses are posted on the bulletin board outside the first-floor Medical Consultation Office. We welcome your feedback.
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Safety Management Guidelines
We have established guidelines to promote safety measures at Aiiku Hospital, Comprehensive Maternal and Child Health Center.Please refer to the PDF below for details.
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Healthcare Safety Management Office Staff
Director of Healthcare Safety Management (concurrent role)
Hospital DirectorHealthcare Safety Manager (full-time)
1 Healthcare Safety ManagerAdditional Staff (concurrent roles):
Pharmacist (Medication Safety Manager)
Clinical Engineer (Medical Device Safety Manager)
Medical Affairs Staff
Administrative Staff
